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Mekar Help Center

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    GENERAL INFO

    • What'S In It For Me?

    LEARN ABOUT FUNDING A LOAN

    • Funding A Loan
      • Getting Started
      • Digital Signature
      • Transferring Funds
      • Earnings And Fees
      • Tax
    • Keeping Your Money Safe
    • Funding Periods
    • Referral Program

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    • About Loans & Lending Partners

    LEARN ABOUT MEKAR

    • About Mekar
How do I pay for the loan that I have chosen?

When you select one or more loans to finance, Mekar will check if you have sufficient funds in your ‘Mekar Account’. If OK, Mekar will withdraw the funds from your Mekar account and transfer it to the Lending Partners managing those loans. If there are not enough funds in your Mekar Account, then we will notify you. You must then add your funds before completing the transaction, or remove some loans from your selection.

What is a Mekar Account?

A Mekar Account is like your own “virtual bank account” with Mekar. It is not a bank account though. Your Mekar Account number is your ID with Mekar. We use it to manage your top ups, funding transactions, and repayments to your account. There is one Mekar account number for every lender.

What is "My Funds"?
This is the amount of available money currently in your Mekar Account. This money is not being used to fund loans. It is sitting there earning no money for you. So it is best to either use it to fund new loans, which we prefer, or to withdraw it. Our system will automatically transfer funds that have been idle for 2 (two) days in your Mekar Account back to your bank account.
 
How do I add to my funds if I have no Indonesian Bank account?

You can find the instructions on the invoice you’ll receive when funding a loan(s).

How do I add to my funds through Bank Negara Indonesia (**)?

Add Funds using BNI ATM:

  • On the main menu, select Other Menu
  • On the transaction menu screen, select Transfer
  • On the account menu screen, select From Savings Account
  • On the destination account menu screen, select to a BNI Account/BNI Syariah
  • Enter your Virtual Account number 
  • Enter the amount of the loan(s) you are funding 
  • On the confirmation screen, select Yes 
  • Follow the instruction that is shown on the screen to complete the transaction

Add Funds using Internet Banking:

  • Visit https://ibank.bni.co.id and click Log in
  • Enter your User ID and Password
  • If you are using a desktop computer, select Transactions from the main menu bar. Transfer Inquiry Then select Manage Counterparty and Add Counterparty.
  • Enter your name and your Virtual Account Number. 
  • Input the authentication code generated by your BNI e-Secure token 
  • You have now successfully added your destination account 
  • Go back to the TRANSFER menu
  • Select TRANSFER TO A BNI ACCOUNT, and then select your destination account from the list
  • Select a Source Account and write the amount you want to top up, and input the authentication code generated by your BNI e-Secure Token 
  • Follow the instruction that is shown on the screen to complete the transaction

Add Funds using a deposit slip: 
Go to the nearest Bank BNI branch, and present it to the teller along with the money you want to deposit. If you are not a BNI customer, you will be required to present your identity card to make a transaction.

 
Add Funds using an transfer slip (*): 

  • Request an overbooking slip from the teller
  • Write the transaction date 
  • In the Recipient field, fill in the Account Holder’s Name with your name as registered in your funder account
  • In the Account Number field, write your Virtual Account Number
  • In the Amount field, write the amount of the loan(s) you are funding
  • In the Sender field, write the depositor’s name and account number and the branch name where the account was opened.  

(*) Identity Card (KTP), ATM and Saving Book is required

(**) Applicable to Indonesian bank account holders 

How do I add to my funds from other bank (**)?

Follow these steps to transfer funds to your Mekar Account from other banks that are within the online banking network:

  • Select "Other Transaction" Menu
  • Select "Transfer" Menu
  • Select "To Other Bank Account"
  • Enter Bank BNI's bank code (009)
  • Enter your Virtual Account number
  • Enter the amount of funding for the loan you have chosen
  • Select "YES" after you were asked to confirm your name and the amount of transaction, and your transaction is done

Please be informed that transaction from banks within the online banking network will be charged with transaction fee in accordance with each company's regulation.

To add to your funds using Internet Banking services from other bank that are within the online banking network, enter Bank BNI's bank code (009) and then enter your Virtual Account.

(**) Applicable to Indonesian bank account holders

How much time do I have to transfer the money to fund the loans that I have chosen?

Lenders with an Indonesian bank account, please refer below:

  • Less than IDR 20 million: 4 hours
  • IDR 20 million to 40 million: 24 hours
  • IDR 40 million to 60 million: 48 hours
  • More than IDR 60 million: 72 hours

For lenders without an Indonesian bank account, there is no time limit for when you can make your transfer, but please keep in mind that your funding will start only when your funds are deposited in your Mekar account. So make sure to transfer your funds at your earliest convenience.

How long does it take for the money I have transferred to appear in my Mekar Account?

From other Indonesian banks = 1 working day

From foreign banks = 1 to 4 working days. Transfers to Indonesia are generally faster (1-3 days).

Transfers back to you will take 2-4 working days.

How long does it take for my money to reach my bank account after I withdraw it from my Mekar Account?

When you withdraw funds from your Mekar Account, it will take up to 1 (one) business day for the money to appear in your bank account. The amount of time it takes for your money to reach your bank account depends on how quickly your bank processes the transaction. Fund withdrawal with the amount of less than 1 (one) million rupiah will be processed immediately.

All withdrawals are processed during bank business hours. Weekends and/or holidays may delay the process. Therefore, please allow extra time if you make a withdrawal request on a weekend or holiday.

Still have questions?

For a quick response, reach out to us and we'll be in touch soon.

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Sampoerna Strategic Square,
South Tower, 21st floor,
Jalan Jendral Sudirman Kav. 45-46,
Karet Semanggi, Kecamatan Setiabudi,
Jakarta Selatan 12930
+6221 300 22735 (Call)
+62819 5265 6411 (Whatsapp)

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DISCLAIMERS:

  1. Information Technology-Based Lending Service is a civil agreement between the Funder and the Lender. Therefore all risks incurred from the agreement shall be borne entirely by the respective parties.
  2. The credit risk or debt default shall be borne entirely by the Funder. No government body or authority will take responsibility for this default risk.
  3. The Organizer, under the consent of the respective users (the Funder and/or the Lender), accesses, gains, keeps, manages and/or uses the Users’ personal data (“Data Usage”) on or in the objects, electronic devices (including smartphones or cellphones), hardware or software, electronic documents, applications or electronic systems owned by or under the control of the Users, by informing the objective, boundaries and mechanism of the aforementioned Data Usage to the related Users before making the said agreement.
  4. The Funder with no knowledge and experience concerning lending is advised not to use this service.
  5. The Lender must take into account the interest rate of the loan and other costs incurred corresponding to his/her ability in repaying the loan.
  6. Every fraudulence will be recorded digitally in the cyberspace and will be accessible to the general public through social media.
  7. The User must read and fully understand this information before deciding to become a Funder or Lender.
  8. The Government, in this case represented by the Indonesian Financial Services Authority (OJK), shall not be held accountable of every violation or disobedience committed by the Funder or the Lender (whether it is intended or due to the User’s negligence) against the regulations, the agreement or the bond between the Organizer and the Funder and/or the Lender.
  9. Every lending transaction and activity or the agreement implementation concerning lending between or those involving the Organizer, the Funder and/or the Lender must be carried out through an escrow account and a virtual account as regulated in the Financial Authority Services Regulation No. 77/POJK.01/2016 on Information Technology-Based Lending Service, and any violation and disobedience of the regulation shall be considered as evidence of a violation of law committed by the Organizer. Therefore, the Organizer must bear any liability suffered by the Users as a direct result of the violation of law as mentioned above without reducing the rights of the Users that have suffered losses as stipulated in the Indonesian Civil Law.

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