Mekar Help Center

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GENERAL INFO

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About Mekar

How do I pay for the loan that I have chosen?

When you select one or more loans to finance, Mekar will check if you have sufficient funds in your ‘Mekar Account’. If OK, Mekar will withdraw the funds from your Mekar account and will transfer it to the Lending Partners managing those loans. If there are not enough funds in your Mekar Account, then we will notify you. You must then ‘top up’ your balance, before completing the transaction, or remove some loans from your selection.

Foreign funders need to deposit funds first, then you can select loans and invest in them with your deposited balance.

What is a Mekar Account?

A Mekar Account is like your own “bank account” with Mekar. It is not a bank account though. Your Mekar Account number is your ID with Mekar. We use it to manage your top-ups, investments in loans, and repayments to your account. There is one Mekar account number for every funder.

What is my "Balance"?

This is the amount of available money currently in your Mekar Account. This money is not invested. It is sitting there earning no money for you. So it is best to either invest it in new loans, which we prefer, or to withdraw it.

How do I top up my balance if I have no Indonesian Bank account?

Once you are fully registered and have logged in, you can then find the instructions here.

How do I top up my balance through Bank Negara Indonesia (**)?

Top up using BNI ATM:

On the main menu, select Other Menu
On the transaction menu screen, select Transfer
On the account menu screen, select From Savings Account
On the destination account menu screen, select to a BNI Account/BNI Syariah
Enter your Virtual Account number
Enter the amount of the loan(s) you are funding
On the confirmation screen, select Yes
Follow the instruction that is shown on the screen to complete the transaction

Top up using Internet Banking:

Visit https://ibank.bni.co.id and click Log in
Enter your User ID and Password
If you are using a desktop computer, select Transactions from the main menu bar. Transfer Inquiry Then select Manage Counterparty and Add Counterparty.
Enter your name and your Virtual Account Number.
Input the authentication code generated by your BNI e-Secure token
You have now successfully added your destination account
Go back to the TRANSFER menu
Select TRANSFER TO A BNI ACCOUNT, and then select your destination account from the list
Select a Source Account and write the amount you want to top up, and input the authentication code generated by your BNI e-Secure Token
Follow the instruction that is shown on the screen to complete the transaction

Top up using a deposit slip:

Go to the nearest Bank BNI branch, and present it to the teller along with the money you want to deposit. If you are not a BNI customer, you will be required to present your identity card to make a transaction.

Top up using an transfer slip (*):

Request an overbooking slip from the teller
Write the transaction date
In the Recipient field, fill in the Account Holder’s Name with your name as registered in your funder account
In the Account Number field, write your Virtual Account Number
In the Amount field, write the amount of the loan(s) you are funding
In the Sender field, write the depositor’s name and account number and the branch name where the account was opened.

(*) Identity Card (KTP), ATM and Saving Book is required

(**) Applicable to Indonesian bank account holders

How do I top up my balance from other bank (**)?

Follow these steps to finance loans that you have choose from other banks that are within the online banking network:

Select "Other Transaction" Menu
Select "Transfer" Menu
Select "To Other Bank Account"
Enter Bank BNI's bank code (009)
Enter your Virtual Account number
Enter the amount of funding for the loan you have chosen
Select "YES" after you were asked to confirm your name and the amount of transaction, and your transaction is done

Please be informed that transaction from banks within the online banking network will be charged with transaction fee in accordance with each company regulation.

Top up using Internet Banking from other bank that are within the online banking network, enter Bank BNI's bank code (009) and then enter your Virtual Account.

(**) Applicable to Indonesian bank account holders

How much time do I have to transfer the money to fund the loans that I have chosen?

Lenders with an Indonesian bank account, please refer to the table below:

Rp 20 million to 40 million: 24 hours
Rp 40 million to 60 million: 48 hours
More than Rp 60 million: 72 hours

For lenders without an Indonesian bank account, there is no time limit for when you can make your transfer, but please keep in mind that your investment will start only when your funds are deposited in your Mekar account. So make sure to transfer your funds at your earliest convenience.

How long does it take for the money I have transferred to appear in my Mekar Account?

With other Indonesian banks = 1 working day

From foreign banks = 1 to 4 working days. Transfers to Indonesia are generally faster (1-3 days).

Transfers back to you will take 2-4 working days.

How long does it take for my money to reach my bank account after I withdraw it from my Mekar Account?

When you withdraw funds from your Mekar Account, it will take up to 1 (one) business day for the money to appear in your bank account. The amount of time it takes for your money to reach your bank account depends on how quickly your bank processes the transaction.

All transfers are processed during bank business hours. Weekends and/or holidays may delay the transfer process. Therefore, please allow extra time if you make a withdrawal request on a weekend or holiday.

Still have questions?

For a quick respons, reach out to us and we'll be in youch soon.

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Contact Us

Sampoerna Strategic Square South Tower,
18 Floor JI. Jendral Sudirman Kav.45-46
Jakarta, Indonesia 12930
Phone (62-21) 300 22735